Who are we?
Our website address is: https://malagaeventgear.com
Effective Date: 16/10/2025
At Malaga Event Gear (MEG), we are committed to providing professional sound, lighting, and event equipment rentals for all occasions, whether it is a wedding, party, or corporate event. Our slogan is to “Rent your audiovisual system for multiple occasions”. This Privacy Policy describes how Malaga Event Gear collects, uses, and protects your information in the process of providing these services.
Information We Collect
We collect information when you engage with our services, primarily during the inquiry and booking process.
Information You Provide Directly
When you request our services through the established business workflow, you provide personal data:
- Inquiry and Quote Information: When following the standard business flow, clients are required to Request Your Quote by filling out a quick inquiry form to receive pricing and availability details.
- Contact Details: We use this information to reach out to you to finalize the details and confirm your booking. Communication is conducted via email (Correo electrónico), telephone call (Llamada telefónica), and WhatsApp.
- Event Details: When contacting us to arrange the service provision, you must specify the Localization (Location) and Horario (Schedule/Time) of the event.
- Account Information: The website features a login system (including a “Forgot Password?” option), suggesting that we collect information necessary to create and manage client accounts.
- Payment Information: We ensure that your payments are safe with us, confirming the security of your payment methods when transactions occur (“100% Payment Secure”).
Automatically Collected Information
- Reviews and Testimonials: We showcase reviews based on ratings gathered via Google My Business. The review verification is handled by Trustindex.
How We Use Your Information?
We use the information collected exclusively for providing our event gear rental and support services.
| Purpose of Use | Description | Source(s) |
|---|---|---|
| Service Provision & Booking | To process your quote request, finalize rental details, and confirm your booking. Required details include event location and time. | |
| Communication | To contact you via email, phone, or WhatsApp to coordinate the event. All communication is offered solely in English, as we focus on an Anglophone public. | |
| Technical Support | To provide personalized support throughout the process. For certain packages (e.g., MICE Pack), a technician is included for setup and operation. | |
| Security | To ensure that your payments are safe during transactions. |
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website and conducting our business.
- Law enforcement or other government agencies as required by law.
Security of Your Information
Malaga Event Gear is committed to maintaining the security of the collected data. We affirm that your payments are secure with us (“100% Payment Secure”).
Our business operations involve the delivery and home service of equipment. Therefore, collected details regarding location (Localization) and schedule (Horario) are necessary operational details used for the successful execution of the rental agreement, including transport, setup, and post event pickup.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent for us to process your personal information.
Cookies
Our website uses cookies to enhance user experience. You can choose to accept or decline cookies through your browser settings.
For more information about it, please visit the Cookie Policy page.
GDPR and Data Protection Policy
As Malaga Event Gear (MEG) is based in Malaga, Spain, we adhere to the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) regarding the collection, use, and retention of personal data.
For more information about it, please visit the GDPR page.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of the site after changes indicates your acceptance of the new policy.
Contact Us
If you have any questions about this Privacy Policy or wish to inquire about the data we hold, please contact us using the information below.
We operate 7 days a week, from 8:00 am to 8:00 pm.
Please check the Contact Us page to contact us, or email us at [email protected].